Month: April 2013

RBC takes heat for Ottawa’s flawed outsourcing policy: CD Howe expert

Financial Post | Business

Royal Bank of Canada has landed in the middle of a public relations fiasco following reports over the weekend that it is in the process of contracting out jobs of Canadian staffers to lower paid foreign workers.

In this case we’re talking about just 45 positions at RBC Investor Services in Toronto that according to the CBC will be transferred abroad through a deal with iGate Corp., a leading global provider of outsourcing services with significant operations in India.

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But it’s not simply the fact that jobs are being lost that’s causing the ruckus — after all, outsourcing is a trend that’s has been going on for years — but rather the way it’s happening.

iGate is reportedly bringing foreign workers into the country to be trained by the RBC workers whose jobs they’ll ultimately be taking. At the end of the process the iGate employees will return…

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